Home away from Home at "The Bungalow" Ooty
The caretaker Amudha and her family took enough care to make our stay very memorable and what I liked is their prompt service and never say no attitude. The best thing about the package was the FOOD and being a foodie this comes top on my priority list. Amudha charged us ONLY for the ingredients that were used to cook our meals. You can't believe it,but yes its true. The cost used to be a measly 200 or 300 bucks for a great meal dished out to a family of 5 foodies !!!! Its always said that our appetite increases while we are at a hill-station and if the food is great, what a combination for a hearty meal be it vegetarian or non-vegetarian....
The Bungalow has 3 large bedrooms with attached bathrooms; a dining room and a living room with a lone Television set. The Bungalow must be atleast 80+ years old but well maintained and the furniture is real antique. T he weather was very cold even while it was scorching summer elsewhere in India but the caretaker ensured we were kept warm by lighting firewood at the fireplaces located in every bedroom and living room. Fortunately there was no power shutdown while we were there and this ensured 24 hours hot water running in the taps. The place is well maintained and kept very clean including the bed linen and bath towels changed every day.
The Bungalow has a sit out in the open lawns outside, where one can enjoy nature and chirping of birds while sipping hot coffee. I could spot so many sparrows which is now rare in cities like Bangalore. At night one can use the Barbeque setup but thanks to rains every evening, we had to give this a miss.
On the trail of Rocky and Mayur of HOMP fame (NDTV Good times), we also took time to meet Sandeep Subramani at Coonoor, who manages Tranquilitea. Tranquilitea apparently appeared in this famous Foodie TV show recently. He showed us around the vast tea gardens located within the other property called Tenerife. We were treated to the best tea I ever had in my life (without milk and sugar) plucked from the tea gardens. I never ever imagined, tea tasted so good in its original form. Sandeep is a young entrepreneur (mid 20s perhaps) who says "Tea runs in his veins more than blood" and is very passionate about tea tasting. He is now successfully into managing Holiday stay properties at Ooty and Coonoor.
I would rate "The Bungalow" highly and recommend to all my friends who read my travel blog http://arvind-kamath.blogspot.com
Where is ‘marketing’ headed from ‘social marketing concept’? ‘Customer Life Growth Monitoring Concept’ seems to offer promise!
A marketer who is interested in keeping with him his customer quite longer or for ever have till now traversed many stages- from production-orientation to sales-orientation to product-orientation to marketing-orientation to social marketing orientation. The evolution of marketer’s love and protective inclination for the customer extended further to the creation of life-time customer value and co-creation. These apart, the Porter’s value chain analysis has set out to explore all possibilities of giving the best service to the customer. What is the next marketing philosophy that can guide the marketer’s efforts? Is there any space left for further exploration by the marketing scholars?
What all the previous concepts fail to capture and can do further is: can the marketer monitor the growth ladder of the customer’s life and the corresponding upgrading of the customer to the next life stage in terms of what the marketer’s next product category can offer a customer. For example, an automobile company has sold its customer a scooter, which has later been replaced with a bike, which, in turn, later by an entry-level car, and later a medium-range car, and later, a luxury car.
The marketer’s main function of this philosophy is : take back the product first sold at its salvage value and give the upgraded version of product that new life stage of the customer requires, and later next cycle starts with a new product category as required by the growing customer. In the process, alongside of it, the customer’s network and their references are also brought into the marketer’s fold.
The main planks of the this concept are:
The customer is under eternal protective cover of the customer, which is an aggressive pursuit of customer’s life time value.
A customer’s life success growth graph is monitored for a very long period by the marketer by giving the customer’s product upgrades for ever.
His ramshackle clunkers are taken care of the marketer.
His network of relations are also tracked to bring them into the marketer’s fold.
Research scholars are challenged to take this further and establish its value for the marketer.
Home Stay experience at Heavenly Coorg

Home Stay experience at Heavenly Coorg
This was my 5th visit to Coorg and 2nd to Palace Estates in just 2 years !! I had now experienced “home stay” after my initial stay at Palace Estate in October 2010. Palace Estate is located at Kakkabe, a small town about 30 kms from the capital of Coorg (a.k.a. Kodogu) called Mercara (a.k.a. Madikeri ). The local people called Kodavas still prefer to use anglicized version of these names. The distance from Bangalore to Kakkabe is about 280kms via Mysore/Madikeri and the journey time is approximately 6 hours with a short tea break. It took us long since the road at some stretches from Madikeri to Kakkabe was in pitiable condition fit only for bullock carts or hardened trekkers. Finally we reached the place just in time to savour the sumptuous lunch provided by our host, Prasad Apparanda of Palace Estate Home Stay.
The photos can be viewed by copying and pasting the following into your browser:
http://picasaweb.google.co.in/lh/sredir?uname=ARVINDAKAMATH&target=ALBUM&id=5528192329480570337&authkey=Gv1sRgCKza-uGW87LRbg&feat=email
Acknowledgements:
Abhishek Vaid of www.holidaysforlife.co.in for changing my perception about Home stays and recommending Palace Estates, Kakkabe, Coorg for a great family get away.
Prasad Apparanda, our Host at www.palaceestate.co.in for making our stay so memorable that we long to go back again very soon.
The author, Arvind Kamath is an avid traveller and a foodie. He writes his travel blogs on http://arvind-kamath.blogspot.com. Arvind is employed with a leading US based I.T. organization and has more than 20+ years of experience behind him. He has travelled a lot partly due to his work assignment and the rest with his family on holidays. He hopes to come out of his corporate lifestyle very soon and start a venture in travel and living. His wife Anita and son Anish also love travelling with him. He can be reached on arvindakamath@gmail.com
Doha experience




What I gathered from my colleagues in Qatar is that the country is blessed with tremendous reserves of Oil and Natural Gas and in fact it has the third largest gas reserves and the highest GDP per capita in the world. Qatar is an absolute monarchy ruled by the al-Thani family since the mid-1800s and has since transformed itself from a poor British colony noted mainly for pearls into an independent state with significant oil and natural gas revenues.
The Doha Airport is beautiful and well managed although not as huge as Dubai Airport but larger compared to Bahrain Airport. I completed my Immigration formality in just 30 seconds although I expected more time assuming the stricter rules and regulations prevailing in that country. Almost all the Immigration Officers are ladies and they follow a strict burqa law. I could not take my eyes off the Blackberry phone, this Officer had, which was Gold plated. The face lurking out of the burqa could put to shame any beauty queens, I thought. No wonder beautiful things need to be kept hidden and not exposed!!!
The drive to the Hotel was barely 10 minutes. Did I enter a Hotel or a Palace? The Marriott at Doha is perhaps the best in town. Wide spacious rooms, excellent food and service sums up my experience. The view from the Hotel room provided me with some photo opportunity. The Hotel has a private beach and even in temperatures soaring above 40 degrees celcius I could see people sun bathing and enjoying the white sandy beach amidst turquoise blue waters.
The country is liberal in many ways. It lies in between the stricter Saudi Arabia to a very liberal Dubai. Most of the Hotel staff members are Indians and Malyalees in particular. The locals constitute barely 30% of the total 1 million population. The rest are Indians, Pakistanis and other Asian or African countries. The local English newspaper named Peninsula covers India in detail. While I was there, I was reading the extensive press coverage on the unfortunate death of a 4 year old schoolgirl who died in a freak accident at Delhi Public School located at Doha. Recently renowned painter Maqbool Fida Hussain was granted permanent citizenship of Qatar by the Emir. Could not see him in the news though.
On my way back to the Airport the Pakistani chauffeur insisted I come back again for a longer duration so that he can show me the city he has settled down since a long time. The city boasts of some forts and museums. Not much to see here but the Visitors come to Doha primarily for business or trade conferences. Do not forget to pick up packet of dry dates and other dry fruits at the Duty Free shop within the Airport area. You get the best here.
Adieu to Doha – an Oil rich nation that has employed thousands of my countrymen.
Why focus ?

Confucius says: “Man who chases two rabbits catches neither!”
“I’d rather be strong somewhere than weak everywhere”.
When managers know they have only one battle to fight it concentrates their minds wonderfully.
Companies that broaden their line, for whatever reason, are vulnerable to narrowly focused competition that takes advantage of division.
Nobody loses business just because they have a broad focus. To lose business you have to run up against a competitor with a narrow focus.
What’s needed for success is focus, which sometimes can be achieved with a full line of products, but with sacrifices' made in other areas. Distribution could be one such area. Dell Computer deselected retail distribution and direct sales force with success.
Some managers equate size with power. Is a large company more powerful than a small one? Not necessarily. A highly focused company is more powerful than a less focused company.
What provide an organization with its power is its degree of focus and its share of market. Size is only important if it contributes to an increase in market share.
Power gives a company the ability to “control” an industry, taking it in a direction that will only increase the company’s power and domination.
Wouldn’t it be easier to increase the share of a business you know than to get a share of a business you don’t know?
A focus is not forever.
At any point in time, a company has 3 kinds of products. (1) yesterdays products, which are candidates for disposal; (2) today’s products, which are producing the bulk of the company’s profits; and (3) tomorrow’s products, which are the company’s future.
Nothing stays still long enough for a company to be perfectly focused.
Sooner or later even the most powerful focus becomes obsolete. That’s when a company must refocus itself.
Focus, the future of your company depends on it.

Abstracts from: “Focus, The future of your company depends on it”, by Al Ries
If you are a BtB-unit manager and you are interested in some practical DIY-tools on strategic focus maybe you will enjouy visiting my blog: Strategy On-line
Regards
Peter
A different perspective

FULL TEXT OF THE LETTER. It was also published in the NDTV website and The Times, London…
Subject: 26/11 effect on UK
Dear Sir:
While I write this mail, I am in a place called Slough on the outskirts of London, UK. I landed here just after the 26/11 Mumbai carnage and am seeing an unprecedented coverage of this incident in this part of the world. Right from the time I stepped into Heathrow airport, I have been asked by almost everyone I came in contact with, about my opinion on this event. But before I can air my opinion, I get messages laced with sympathy.
One such interviewer was a Pakistani taxi driver, who became very emotional on this subject and wanted to know why India was suspecting its neighbour. He felt the Western world was responsible for the act and not his country. I could only hear him out lest I ignite undesired passion. I reminded myself, that while we are in a foreign country, both the Indians and Pakistanis live in peace together. Maybe the Pakistani driver wished this 26/11 incident did not happen, which could spoil this friendly relationship and hence became emotional and started defending his motherland. Ofcourse their livelihood also depends on IT professionals like me visiting UK and using their services.
However, everyone agrees that this dastardly act should not have been carried out. I can see people being very sympathetic towards Indians thereby isolating the Pakistanis. The local Press was also responsible for making the English cricketers to travel to India to play the 2 Test matches. The Pakistanis again felt why just India when they could have travelled to their country as well and play some matches.
From the words of the Taxi driver, terrorism is widespread and why just blame the Pakistanis for it. The Irish Republican Army or the IRA was the mother of terrorism and why is the world not suspecting them, he felt. There are no answers sometimes. Terrorism in whatever form should be condemned by all and the perpetuators of such crime should be isolated. This is my opinion, if I was allowed to speak.
Yours Truly,
Arvind Kamath
Bangalore
(now in Slough, UK on business)